Terms and Conditions

Hotel Policies Summary

These rules apply to Hotel Alexander and Arch + Cable Hotel. By booking or staying, guests agree to them. Cancellation

  • Cancel at least 48 hours before check-in for a full refund.
  • Canceling later results in a charge of one night’s stay plus taxes and fees.
  • No-shows are charged the full reservation amount and it is non-refundable.

Age and Check-In Requirements

  • Guests must be 21 or older to check in.
  • Reservations are guaranteed until the day of arrival only; after that, the room may be reassigned.
  • Guests may need to show valid ID and payment at check-in.

Check-In / Check-Out

  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Guests receive a key code before arrival for the main doors and guest room.
  • Staff/lobby hours: Sunday–Thursday: 6:00 AM–10:00 PM, Friday–Saturday: 6:00 AM–10:00 PM
  • After-hours phone assistance is available.

Pet Policy

  • Both hotels are dog-friendly.
  • Unauthorized pets result in a $200 fee.
  • Dogs must be with their owner at all times on hotel property.
  • Dogs must be on a leash outside the room.
  • Guests need prior approval before leaving pets unattended in rooms.
  • Guests are responsible for pet behavior and damages.
  • Disruptive pets or policy violations can lead to removal without refund.
  • Verified service animals are always allowed under ADA rules.

Non-Smoking Policy

  • The hotels are 100% non-smoking.
  • This includes cigarettes, cigars, marijuana, vapes, e-cigarettes, hookahs, and similar devices.
  • Smoking in rooms or leaving strong smoke odors leads to a $250 cleaning fee.
  • Extra charges may apply if the room needs major cleaning or must be taken out of service.

Damages and Excessive Cleaning

  • Guests are responsible for damage, missing items, excessive cleaning, unauthorized late checkout, and policy violations.
  • A biohazard or excessive cleaning fee up to $500 may be charged depending on severity.
  • Charges may also include:
  • replacement costs
  • labor costs
  • professional cleaning
  • lost revenue if the room cannot be rented
  • All charges are based on market value.

Guest Safety and Privacy

  • Staff will not share a guest’s identity, room number, or presence with anyone except appropriate law enforcement.
  • Guests must share their own room information with anyone they want to receive calls or visits from.

Reservation Rights

  • The hotels may:
  • modify or cancel reservations
  • refuse service
  • remove guests who violate policies
  • charge for damages or violations
  • Full payment may be required before or during the stay.
  • Breaking hotel policies can result in removal without refund.

Respectful Stay Policy

  • Guests are expected to:
  • respect quiet hours
  • respect other guests
  • respect hotel property
  • follow all hotel policies
  • Violations may result in being asked to leave without a refund.

SMS and Text Messaging Policy

We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.

Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.

Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.

Privacy of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.