General Manager

OVERVIEW

Responsible for overseeing the operations and guest experience of two new boutique hotels in downtown Mankato to ensure exceptional customer service and revenue growth. Arch + Cable is a 20-room property, located in a multi-use building and we started welcoming guests in November 2023.

Arch + Cable offers and elevated, endlessly comfortable stay. Our boldly simple, modern, and high-end hospitality immerses guests int the distinctive and unforgettable elements of our region. Located in Bridge Plaza, we are a convenient boutique option for guests looking to explore Greater Mankato.

The General Manager will oversee the staff and experiences across two properties, with the second, Hotel Alexander, a 28-room standalone hotel slated to open late Spring to Early Summer 2024.

TYPE
- Full-Time; Salaried
- Bonus Plan
- Professional Development Budget
- Paid Time Off

Responsibilities:

· Hiring/training of staff

· Managing hotel reservations

· Revenue/Rate Management

· Continuous competitive rate analysis

· Budgeting + forecasts + inventory

· Establish processes and procedures for operational efficiency.

· Cloudbeds PMS + P.O.S. Management

· Ensure company standards, vision, mission flows into every guest interaction.

· Group + event booking management.

· Oversee and respond to guest feedback.

· Staff performance reviews + career planning

· Provide monthly ownership reports citing key performance indicators (KPIs) such as guest feedback, upcoming events, reservation momentum, future needs, etc. 

· Develop weekly staff newsletter.

· Lead sales initiatives and brand partnerships.

· Create and maintaining policies + procedures.

· Develop promotions that are timely and relevant based on occupancy rates, competitive hotel pricing and local events

· Oversee marketing and events flow through channels, (organic social media, website, Arch + Cable newsletter)

· Management of Outside Travel Agency (OTA) promotions and incentives (Expedia,  Travelocity, etc)

· Abide by all State of Minnesota Health and Safety Standards

· Build “up-sell” experiences and opportunities to enhance guest experience.

· Oversee lobby + conference room event bookings and execution.

· Manage relationships and revenue for in-room service partners (Menari Body Works, Aesthetic Creator, etc)

· Foster relationships with local business with emphasis on Old Town businesses for cross-marketing promotions

· Create partnership with local businesses to showcase regional products and services.

· Uphold the highest standards of in-room cleanliness + oversee housekeeping.

Qualifications

· Degree in hospitality/tourism preferred, but not required.

· Experience in hospitality/hotel management.

· Experience managing and developing cross-trained staff.

· Building and executing profitable proposals and events.

· Ability to utilize full suite of Microsoft applications.

· CloudBed and/or hospitality technology experience preferred, but not required.

Candidates must be willing to:

· Work a flexible schedule including days, nights, weekends and holidays.

· Commit to delivering high levels of customer service.

· Plan, budget, manage properties and staff to establish Arch + Cable and Hotel Alexander as a leader in the hospitality industry.

· Work in various positions and train staff in areas of  front desk, event execution, housekeeping and laundry as needed

· Serve as quality control for our property, staff and the services we offer as on-site experiences.

· Create experiences and relationships with individual guests and businesses to foster repeat business.

· Manage on-call schedule for staff and operations.  Be available to answer staff and guest inquiries in real-time.

· Think outside the box to enhance operational efficiency and create business development opportunities.

· Develop a cross-trained team and build a collaborative, positive culture that enables staff to be their best representatives of our brand.

· Ability to multi-task, prioritize projects and initiatives.

· Serve as brand ambassador and face of the business in the community.

GUEST SERVICES SPECIALIST

OVERVIEW
Responsible for front desk & housekeeping operations while maintaining high standards of hospitality + care.

TYPE
Day Shift, Part Time, Hourly

Responsibilities:

• Coordinate guest reservations + check in

• Turnover of rooms + laundry

• Complete reporting as required by general manager and ownership

• Respond to reviews on TripAdvisor, Google, Yelp, etc.

• Complete additional tasks as assigned by Manager

Candidates must be willing to:

• Work a flexible schedule including days, nights, weekends and holidays

• Commit to delivering high levels of customer service

• Desire to develop as a leader in the hospitality industry